Technology made for marketers

Why illumin

At illumin, we empower marketers to maximize the impact of their digital advertising efforts with the most innovative technology. Through our support services solutions, we collaborate closely with you to achieve your goals, seamlessly integrating into your team. From the initial onboarding sessions to on-call support, our approach is straightforward, results-focused, and designed to be impactful. 

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Level of Self service
SELF-SERVICE

Take control of your journey

Control: You get hands-on keyboard training and the opportunity to master every campaign feature. Who knew programmatic strategy could be so exhilarating?  

Savings: C’mon, why pay someone to manage your campaign?

Flexibility: We offer robust out-of-the-box solutions with oodles of opportunities to tinker, test, and tweak.

Real-time access: Built for the modern marketer with distributed teams scattered across the planet, we’re open 24-7.  Customize campaigns and access your illumin data anytime and anywhere.

Level of supported service
GUIDED-SERVICE

The best of both worlds

Transitional: We bring a growth mindset to all our client work. Why? Staged training coupled with on-call support is remarkably effective. It helps teams learn the tools in a step by step fashion and ultimately maximize advertising impact. 

Balanced support: Aristotle taught us the value of the golden mean, or importance finding balance. That’s how we structure the service guided path. It’s a philosophically inspired approach to balancing self-service and managed-services carefully crafted to meet the needs of each client.

Manage resources: Let our team work with your team. Get the level of support you need to manage your internal resources.

 

Level of Managed service
MANAGED-SERVICE

Let us manage your journey

Time and Resource Savings: Look, you’re intelligent, curious and capable. You can figure out the illumin platform by yourself … eventually. But what about the opportunity cost? Let our army of experts get into the trenches on your behalf. They’ll set up the campaigns, plot optimization tactics, and generate reporting while you focus on big picture stuff.

Data-Driven Insights: Do stats tell a story? Nope. Anybody can read a table of CTRs, but finding the takeaway is not so easy. Let our expert number crunchers interpret campaign data for you. They’ll add vital industry-rich context and offer actionable insights for quick decision-making.

Advanced Technological Resources: Humblebrag warning. We’re running top shelf self-service programmatic systems that you simply won’t find anywhere else. Don’t believe me? Come check it out for yourself.

Scalability and Flexibility: Every tech firm uses those buzzwords in their marketing pitch. I get it. But we’re different. We mean it. Let our team of experts adjust to your campaign-specific needs, scaling resources to meet your performance goals efficiently.

What we offer

Guided platform onboarding
You get a rather robust onboarding experience. Expert-calibre support means your campaigns are ready to drive results no matter where your goals live in the funnel, from brand awareness and lead generation to conversions.

Award winning customer support
Our dedicated team of media experts is a friendly lot. They’re also tech-savvy resources who love challenges, like building bespoke campaigns from scratch, and solving impossible customer queries.

Media strategy
You get bespoke media strategies that align with your objectives and target audience. We’ll pinpoint the best channels, messages, and timing to achieve maximum impact.

Omnichannel execution
We connect across paid and owned channels throughout the marketing funnel. You get sustained audience engagement and tangible results.

Intelligent insights
You get informed decision-making with algorithmic precision across the entire advertising journey thanks to our super-duper computer that mines the data for nuggets of actionable patterns and trends.

 

FAQ

Frequently asked questions about illumin's levels of service

Can illumin customers change their level of service at any time?

Yes, illumin customers can change their level of service at any time. Please work with your illumin Client Success Manager to determine the best fit.

 

In Canada, is illumin impacted by the Digital Services Tax?

The Digital Services Tax is a tax on “Canadian-source digital services revenue” that is assessed on companies earning a certain threshold of global consolidated revenue. illumin does not meet the minimum threshold and therefore this Digital Services Tax does not impact us. As such, we will not be adding an additional line item on our invoices for this fee. Customers are advised to review the rules for themselves to determine if this tax impacts them.

What if I need something additional to my tier?

illumin offers flexible options to support your needs. Please involve your sales contact early in the sales process for deeper discovery and ensure we identify the appropriate solution. 

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Discover the difference

Ready to take your campaign management to the next level? Talk to an expert and discover the illumin difference.

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